Service Coordination Manual
This is the official book explaining the basics of service coordination, and all service coordinators must read it and adhere to its instructions and guidelines.

OPWDD HCBS Waiver Manual
This provides a more detailed explanation of Waiver services.

The Developmental Disabilities Alliance of Western New York (DDAWNY) is a collaborative group of member voluntary agencies that provide services to people with developmental disabilities.

DDAWNY also operates a Living Opportunities page dedicated to listing available residential vacancies in group homes and apartments operated by area agencies. It is arranged geographically and is useful for service coordinators and families in attempting to identify a potential new living environment.

The Parent Network of Western New York website contains a vast number of resources and training opportunities for parents and professionals alike. Many of the staff at the Parent Network are parents of individuals with developmental disabilities, and bring real life experience to their role of sharing information.

DD Info Link Services is an online listing of services organized by county, category, keyword, program and agency name.

Parent to Parent of New York State is an organization where families of individuals with special needs and the professionals who serve them can meet and share information. There are a number of useful links on the homepage. Their Guide to Understanding Supports and Services is a particularly useful guide for individuals and families.

The OPWDD (formerly OMRDD) Statewide Comprehensive Plan 2008-2012 is a broad overview of the services OPWDD provides, ways OPWDD is seeking to enhance these services, and how services are being developed to further OPWDD’s mission of “We help people with developmental disabilities live richer lives.”

The OPWDD Medicaid Service Coordination Retention Survey: Identifying Best Practices Report for Nonprofit Agencies is a 2007 report detailing issues surrounding turnover of service coordinators and its impact upon individuals and families.